During the course of our lives problems will arise: within our families, at work, or in organizations to which we belong. Our first reaction is often to cringe, deny and wonder why me. Let me put forth the notion that, rather than cringe at them, we view problems as an opportunity to improve our relationship with family, customers, co-workers, or fellow members.
To illustrate my point I’d like to share a story from my first job out of college. I was working for Motorola as a software engineer where my responsibilities included developing custom software for our CAD/CAM systems. By the end of my first year I had developed a number of new features for our CAD System to help speed up the design process for our circuit board designers. One afternoon, after I had made an enhancement to one of the features and reinstalled it, the designers complained that their systems were not behaving properly. After they explained what happened, I immediately knew what was wrong. I had made a small coding error and was able to fix it within a couple of minutes.